Refund Policy

Returns

Subject to the right of Consumers to return goods for refund under The Consumer Contracts (Information, Cancellation and additional charges Regulations 2013) apply, We do not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering. 

Product Never Arrived
Please send an email to dimexsports@gmail.com if you didn't receive the item.

Damaged on Arrival
Please advice in 24 Hours of Receipt of item by email dimexsports@gmail.com

Faulty Manufacturing
Please advice in 24 Hours of Receipt of item by email dimexsports@gmail.com

Change of mind
Please advice in 30 Days of Receipt of item by email dimexsports@gmail.com, and cost of return of the goods will be pay by the customer.

Exchange Policy
Please advice in 14 Days of Receipt of item by email dimexsports@gmail.com, and cost of return of the goods will be pay by the customer.

Refund Process
If you like to start the refund process please email us at dimexsports@gmail.com